Refund Policy

1. The offer

Request a refund within 14 calendar days of your first paid AdvisoryOS subscription payment and we will approve a full refund of that payment, including the taxes charged on it. No reason is required. This offer applies to business and consumer customers and remains available if you have downloaded or used the software.

The refund period starts with the first paid transaction, not the start of the free evaluation. This is our additional commercial promise, separate from and without limiting your statutory rights or Paddle’s applicable buyer protections.

2. Requesting a refund

Email mj@mickaels-bakehouse.com with the subject “AdvisoryOS refund”, your purchase email and transaction reference. Alternatively, use the support link in your Paddle receipt or Paddle.net to request a refund and mention our first-payment offer. A request sent within the period qualifies even if it is processed later.

We will approve qualifying requests and arrange processing through Paddle without undue delay, aiming to initiate the refund within 14 days of your request. Refunds go to the original payment method where possible. Your bank’s posting time may vary. Do not send full card details or your software passphrase.

3. Renewals and cancellation

The additional first-payment offer does not automatically apply to monthly renewals or repeat subscriptions. This does not remove any cancellation or refund right required by applicable law or provided by Paddle, including any applicable renewal cooling-off right. Contact us about accidental renewals or billing errors so we can investigate.

To stop future charges, cancel using the manage-subscription link in your Paddle receipt or Paddle buyer support. You can also contact mj@mickaels-bakehouse.com. Ordinary cancellation keeps access for the paid period. A full refund ends the associated paid licence and we will arrange cancellation of its future renewals; keep the confirmation.

Outside the first-payment offer, unused parts of a monthly period are not normally refunded unless a legal right applies, the product is faulty and a refund is due, we withdraw the paid service, or we agree otherwise.

4. Free evaluation and your records

The separate 10-day evaluation is free, needs no payment card and does not start a subscription. There is no payment to refund. Before ending paid use, export your records and retain a separate encrypted backup. A billing refund does not itself delete records stored locally on your device.

5. Your legal rights

Nothing here removes remedies for faulty, misdescribed or undelivered digital content or services, or statutory cancellation rights. Where local mandatory law or Paddle’s applicable terms give stronger rights, those rights apply. Merely downloading or using AdvisoryOS does not remove our additional first-payment refund promise.

Where a statutory cancellation right applies, you may send a clear cancellation statement by email or post; you do not have to use a particular form. Optional form: “I give notice that I cancel my AdvisoryOS subscription. Order date: ____. Transaction reference: ____. Name: ____. Purchase email: ____. Address: ____. Date: ____.” Sign only if sending on paper.

6. Contact and transaction terms

Mickael's Bakehouse Ltd, company number 08624156, 10 College Road, Harrow, Middlesex, HA1 1BE, United Kingdom. VAT registration: GB249272780. Contact: mj@mickaels-bakehouse.com.

For purchases through Paddle, also see Paddle’s Refund Policy and Buyer Terms. We are responsible for honouring our additional offer and coordinating qualifying requests with Paddle.